Frequently Asked Questions

We leverage the best practices, vendor network, and technology of our parent company, Safeguard Properties to offer one-time property services for rental, REO, or investment properties. 

Orders come through our website, are confirmed, and then are dispatched to our closest network provider. Using Safeguard’s proprietary mobile apps, information and photographs are collected at the property and QC’d internally prior to the results being delivered.

Yes, SGPNOW.com and our network of professionals inspect and preserve properties in all 50 states, Puerto Rico, the Virgin Islands and Guam. 

Our corporate office is located in Valley View, OH, a suburb of Cleveland.

No problem. SGPNOW.com can service any number properties – even if they are in different states. You can either sign up with a single property or upload a list on a service’s page to get started. Once your order is placed, we will give you a call to confirm your needs and entire property list.

Absolutely, we can handle individual units to entire buildings. Interior inspections and winterizations should be purchased for each individual unit. For example, if you have a property with 4 apartments, 4 winterizations should be ordered.

Once an order is placed on our website, we review it and will give you a call within one business day to obtain property details. On that call we will set a due date, confirm the property address, as well as get any access or important information required to complete the order. We then process the order and dispatch it to our closest network professional for completion.

We do our best to set a due date as close to your requested date as possible. Due to weather or other potential travel delays, we give you a range so our contractors can plan ahead and do not have to rush through work at your property. Many times, work is completed before the actual due date.

Payment is taken at time of order, but can be refunded at any time due to the particular circumstance.

Your personal information is never sold, and our payment system is backed by Shopify’s SSL certificate that uses industry standard 256-bit encryption technology. 256-bit is same level of encryption used by large banks to keep your financial information secure.

Absolutely no problem. We understand things happen. Just give us a call and we will refund your payment if work has not been started on your order.

Also, not a problem. Please call us and we will do our best to accommodate a new service date if work has not been started on your order.

At SGPNOW.com we follow the philosophy that Customer Service = Resolution®, and will do whatever we can to make the situation right. If you aren't satisfied with the quality of the inspection or work that was performed, please give us a call and let us know why. We’ll give our contractor the chance to make it right. If you still aren't satisfied, we'll ask a different contractor to do the service, or can issue you a refund.

As soon as a service is completed and internally QC’d we will send over the generated report that will contain photo documentation the work has been done. Please see specific service-related questions below for more information.

Possibly. Right now, we have a limited number of property offerings to ensure we can offer the best services at the best price; however, depending on your needs, we may be able to expand your service options. Please give us a call to discuss your property needs, and if we cannot do the work, we can help find someone who can.

All of SGPNOW.com’s providers are licensed (as required by the state(s) in which they work), insured, and personally vetted by Safeguard Properties prior to being hired. Each new provider goes through an onboarding process which includes having a Safeguard’s Field Quality Control Team member go out and work with him or her to ensure completed services match the same level of quality Safeguard is known for.

Yes, before being onboarded, all of our providers must pass a criminal background check through a third-party company.

Never. Only the property address will be displayed to your service provider.

SGPNOW.com utilizes the nationwide subcontractor network of Safeguard Properties, Inc., and will know which provider will be completing your service. If you are curious about this information, please give us a call. Depending on the property, you may also be given bids from the provider with his or her contact information to address any visible damages that were found.

Regardless of who is at fault, safety is always our largest concern which is why our entire network of subcontractors are insured in the event of an accident. Please note, that for liability reasons, it is your responsibility to warn SGPNOW.com of any deficiencies on your property prior to our subcontractors visiting.

We provide a date range for your ordered service in order to give our subcontractors a reasonable amount of time to complete the task. If for some reason the assigned provider cannot complete the order, and no valid reason has been given, we will complete the service free of charge.

SGPNOW.com strives to provide the highest level of service possible, so if you aren't satisfied with the quality of the inspection or work that was performed, please give us a call and let us know why. If desired, we will give our contractor the chance to make it right. If you still aren't satisfied, we can ask a different contractor to do the service, or issue you a refund.