Frequently Asked Questions | SGPNow

Frequently Asked Questions

Getting Started

How does work?

Is a national company?

What if I have more than one property?

Do you service condos or multi-unit properties?

What happens after I place my order?

How is service scheduled? Can I choose the day my service gets completed?

When does payment take place?

Is my property and credit card information safe?

What if I have to cancel?

Can I reschedule my service date?

What happens if I’m not satisfied with the service? What is your guarantee?

How do I know the work has been completed?

Can I get work done that is not listed on the website?

Provider Information & Safety

Who are your providers (inspectors, contractors, and registrants)? What are their credentials and are they insured?

Have your providers gone through a background check?

Does my provider see my personal email, phone number, or address?

Will I know who the provider is that is doing my service?

What if an accident happens with the provider while at my property?

What if it is past my due date and I still do not have a completed service report?

How do I report a problem or complaint with my provider or service?